Delivery and return
Shipping and payment
Standard shipping has no insurance, but this can be arranged by sending an e-mail to firstname.lastname@example.org just after your order. The extra insurance cost of a package is 1,50 euros.
The payment has to be made by bank deposit, you will receive an email after your order with the necessary instructions. After receiving the payment, the package is prepared for shipment. Payments with credit card always happen in a secure environment.
When your order is completed, you will always receive a confirmation email. If this is not the case, please contact Atelier Jupe at email@example.com
Cancellation and refund policy
In accordance with the Distance Selling Act (article 49 and following of 6 April 2010), the client has the right to return (part of) the delivered goods within a period of 14 working days without any reason. This period starts when the ordered items have been delivered. The client is obliged to immediately check the delivered goods upon receipt. The client must inform Atelier Jupe in advance that an order will be returned. Returning the goods is entirely for the account and risk of the customer. If the customer has not returned the goods to Atelier Jupe after the term of 14 working days, the purchase is a fact. The customer must prove that the goods were returned on time, for example by a proof of postal delivery. Return of the goods is only possible in the original or similar packaging and without any traces of use (stains, damage, cuts, etc.). When all conditions are met, Atelier Jupe ensures that the full purchase amount is refunded to the buyer within 30 days after the receipt of the return shipment.